Privacy Policy

Shannon Jensen-Best, LMFT · www.sjblmft.com

Effective Date: June 1, 2026

Last Updated: June 1, 2026

1. Introduction

Welcome to my website at www.sjblmft.com. I'm Shannon Jensen-Best, a Licensed Marriage and Family Therapist (LMFT #109881) licensed by the California Board of Behavioral Sciences. Your privacy matters to me — both as a legal obligation and as a professional value. This Privacy Policy explains how I collect, use, and protect your information when you visit my website or reach out to inquire about services. Please note: this website Privacy Policy is separate from the HIPAA Notice of Privacy Practices you will receive as a client, which governs how I handle protected health information (PHI) within the therapeutic relationship. If you become a client, you will receive that notice as part of your intake paperwork.

2. Information

I Collect I may collect the following types of information: Personal information you voluntarily provide — such as your name, email address, and phone number — when you submit a contact form, book a consultation, or reach out directly. Non-personal information collected automatically when you visit the site, including your IP address, browser type, device type, referring URL, and pages visited. This information is collected through analytics tools and is used in aggregate to understand how visitors use the site. I do not collect payment information directly through this website. Any payment processing is handled through secure third-party platforms.

3. How I Use Your Information

I use the information I collect for the following purposes:

  • To respond to inquiries and schedule consultations or appointments

  • To provide and maintain my website and the services described on it

  • To improve and personalize your experience on the site

  • To understand how visitors use my website, so I can make it more helpful

  • To comply with applicable legal and professional obligations

4. How I Protect Your Information

I take the security of your personal information seriously. I use secure systems and industry-standard practices to protect the data you share with me. That said, no method of transmission over the internet or method of electronic storage is completely secure, and I cannot guarantee absolute security. I do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared only when required by law, or as necessary to operate the website (for example, with a HIPAA-compliant scheduling or telehealth platform).

5. Third-Party Services

My website may use third-party tools and services, including analytics platforms and HIPAA-compliant scheduling or telehealth software. These services may collect certain non-personal information automatically. I select third-party services carefully and, where client health information is involved, require HIPAA-compliant business associate agreements. I am not responsible for the privacy practices of third-party websites that may be linked from my site. I encourage you to review the privacy policies of any external sites you visit.

6. Cookies

My website may use cookies — small text files stored on your device — to improve your browsing experience and help me understand how visitors use the site. You can disable cookies at any time through your browser settings. Disabling cookies may affect some features of the site.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information I hold about you

  • Request correction or updates to your personal information

  • Request deletion of your personal information

  • Restrict or object to how your information is processed

  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact me using the information below.

8. California Residents

CCPA Rights: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information I collect, use, and disclose

  • The right to request deletion of your personal information

  • The right to opt out of the sale of your personal information

  • The right to non-discrimination for exercising your CCPA rights

I do not sell the personal information of website visitors or clients. To exercise your CCPA rights, please contact me at Shannon@sjblmft.com.

9. A Note on HIPAA

As a licensed mental health therapist, I am subject to the Health Insurance Portability and Accountability Act (HIPAA). HIPAA governs how I handle protected health information (PHI) within the clinical relationship — this is separate from the general website privacy practices described in this policy. If you become a client, you will receive a separate HIPAA Notice of Privacy Practices before or at your first session, which explains your rights regarding your health information in detail.

10. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or applicable law. When I do, I will update the "Last Updated" date at the top of this page. I encourage you to review this policy periodically.

11. Contact Me

If you have any questions about this Privacy Policy, please reach out:

Email: Shannon@sjblmft.com

Website: www.sjblmft.com